Client Satisfaction

"LFA's strengths are in its people. Everyone we've worked with has been tremendous - customer-focused, responsive, organized, and everyone seems to have a great understanding of our organization's needs and the nonprofit sector in general."
- LFA Client, April 2004

We measure our success by clients' satisfaction and the extent to which our work helps them achieve their goals.

Forty-four percent of LFA's clients have hired LFA for more than one project. Forty-one percent of LFA's clients were referred by other clients. These are important indicators that our clients appreciate the value and quality of our work. Practicing what we preach, we also contract with an indepedent consultant to conduct periodic client satisfaction surveys.

LFA's most recent client satisfaction survey was completed in April 2004. Thirty-nine of 42 clients (92.8%) responded to the on-line survey.

Some highlights from the evaluation of LFA's consulting services:

• 100% of our clients say they would hire LFA again.

• 100% of our clients they would recommend LFA's services to a colleague.

When asked to rate their level of satisfaction with different aspects of their experience with LFA, we received high marks in all areas, For example:

• 100% of respondents were "very satisfied"(89.2%)or "satisfied"(10.8%) with LFA's creativity and flexibility.

• 100% of respondents were "very satisfied" (83.8%) or "satisfied" (16.2%) with LFA's responsiveness and follow through.

• 100% of respondents were "very satisfied" (77.8%) or "satisfied" (22.2%) with the overall quality of LFA's work.

Click here for the Executive Summary of LFA's 2004 Client Satisfaction Survey.